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A global technology and communications organisation that provides innovative and cost efficient B2B solutions for multiple industries servicing the industrial, power and energy, and retail verticals.
In 2017, consumers in the UK were neither able to optimise their energy expenses nor influence where they buy energy from. Therefore, the client wanted to introduce a new smart meter that would provide better customer experience through a mobile app as well as reduce the cost of running customer services for energy retailers.
There were four pieces of work that had to be done to bring the incentive to life;
1. A piece of hardware to retrieve data
2. A platform that processes the data collected by the smart meter (preferably on Microsoft Azure)
3. A support portal to assure connectivity and functionality
4. A mobile application for the customer
eSynergy was selected as technology partner for steps 2, 3 and 4 as well as upskilling and training the existing IT team in India. Within 18 months the team built a scalable and resilient platform, implementing agile ways of working and introducing two-week release cycles.
In June 2019 the platform went live and onboarded three clients within the consecutive six months. Today three services are live and the platform scales.