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The Department of Education partnered with eSynergy to attract diverse digital talent
The Department for Education (DfE) is responsible for child protection, education (compulsory, further and higher education), apprenticeships and wider skills in England.
In 2019, DfE Digital found it was growing rapidly and needed to recruit people across different digital specialisms to design, build and run their services.
Leaders realised they could not fill the roles they required quickly enough, and so to help boost recruitment, they decided to take a two-pronged approach to building online and offline technical communities.
DfE partnered with eSynergy to run a dedicated community engagement programme through which they could build their offline communities and engage with the wider technical community. Their intention was to raise awareness of the great work their service and delivery teams were doing to meet the needs of users.
The community work spanned the DfE Digital teams in London and Manchester.
eSynergy brought together several digital specialists across DfE digital to plan their community engagement programme. They wanted to make sure it closely aligned to their business needs as well as focusing on the challenges they needed to overcome.
They identified three areas of work within the DfE Transformation and Digital directorate and beyond, which included the wider family of DfE Digital delivery teams. These areas were:
Within these workstreams the DfE would share stories which showcased how they’re transforming the DfE so they can better deliver policy outcomes that meet user needs.
Over the first 3 months eSynergy provided DfE with opportunities to engage with communities through online and face to face activities. This meant DfE could take advantage and tap into our extensive partner network and existing communities.
What we delivered
eSynergy have given us the impetus and opportunity to connect with several very relevant communities much sooner than we would have done if we hadn’t partnered with them. At these community events we’ve shared, learned and discussed all sorts of things relating to our culture, user centred digital design, and public services. It’s been enjoyable and rewarding for us in DfE and hope the many people we’ve engaged with so far, feel the same way.